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https://www.eppf.co.za/newsroom/announcement/message-from-the-chief-executive
Dear Member,
In one of my earlier communique issued in May this year, I indicated that as the EPPF we “aim to sharpen our focus on our relationship with you, the member, as well as the value we deliver to you. Of importance, is how we communicate and engage with you, as well as how our investment and operational activities respond to your needs in a timely, efficient, effective and empathetic way.”
As 2021 draws to a close, I would like to take the opportunity to update you on the progress the Fund has made in this regard, in what has been a turbulent time. The COVID-19 pandemic presented the Fund with a set of unprecedented and challenging circumstances. Nevertheless, through our digital platforms, we have managed to meet with approximately 5,800 members where we not only shared the Fund’s performance information but also had the opportunity to listen to the concerns of our members. Members have expressed concerns about the safety of their retirement savings, lower than expected annual pensioner increases as well as the lack of access to and engagement with the Fund. We have paid attention and endeavoured to address the issues raised.
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https://www.eppf.co.za/newsroom/announcement/2022-pensioner-increase-and-bonus
Dear Pensioner,
Minimum annual pension increase
On the recommendation of its Valuator, the EPPF Board approved a minimum pension increase for all pensioners of 5% with effect from 1 January 2022. This is in line with the Consumer Price Index (CPI) of 5% on 30 September 2021.
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https://www.eppf.co.za/newsroom/announcement/member-update-october-2021
Dear Member/Pensioner,
In an effort to keep you updated and informed, we would like to provide the latest information on several matters relating to the Fund. We also want to thank the members and pensioners who participated in our digital engagements – those sessions were very productive and the level of engagement was noteworthy.
The Fund also recently conducted Member Satisfaction research where members and pensioners provided feedback on their member experience. Thank you to those members who participated in the research – we will be putting together a programme to ensure that we improve our service based on your feedback.
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