EPPF’s Digital Transformation Journey

EPPF’s Digital Transformation Journey

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Dear Pensioner/Member,

The EPPF is introducing WhatsApp and USSD functionalities for EPPF members and pensioners with mobile devices. From Wednesday, 13 October 2021, the Fund is changing how it connects and services its members and pensioners with an omni-channel, self-service approach.


WhatsApp and USSD are widely used by companies from banking to information centres. The Fund intends to use these channels to provide services and support to all our members and pensioners. The platforms have been designed to simplify accessing information, interaction, and communication between the Fund and its pensioners.


How does it work?

Although WhatsApp was designed for mobile devices, it is compatible with desktop devices as well. Therefore, you can use it along with the other desktop applications for impactful customer support. Now our members and pensioners can contact us directly and receive instant responses via Whatsapp.

Simply add the EPPF as a contact on Whatsapp 072 741 7774 and follow the prompts. With a few simple steps, you are ready to start communicating via WhatsApp.   

Our members and pensioners are now able to have two-way communication using USSD, which is a convenient and cost-effective way to communicate in real-time. By dialling a simple shortcode, USSD allows the Fund to offer quick, simple, and interactive access to services from any mobile device. To get started, simply dial *120*1037# and follow the prompts. It is really that simple. 

We can encourage all members and pensioners to explore and experience the true convenience of going digital. For assistance with technical issues, please contact the EPPF Call Centre by emailing info@eppf.co.za or calling 0800 11 45 48.


Eskom Pension and Provident Fund

Watch the space for more digital platforms coming up!

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