The Eskom Pension and Provident Fund ("EPPF" or "the Fund") has been advised by Eskom Holdings SOC Ltd ("Eskom") that the Employee Benefits department has been closed. The department previously assisted EPPF pensioners with compulsory death benefit and top-up medical aid queries.

Process for queries

As a result of the dissolution of the department, effective immediately, pensioners will need to follow the stipulated process for assistance.

Please find below links to the following documentation for your reference:

• Eskom Supplementary Medical Expenses Shortfall Benefit - Policy Wording - Click here
• Eskom 2020 (Supplementary) Medical Expense Shortfall - Summary - Click here
• Eskom Compulsory Death Benefit Policy - Summary - Click here
• Eskom Compulsory Death Benefit - Claims Process - Click here

The contact information for the third party service providers is contained in the attached documents.

Escalations

Should a pensioner need to escalate a problematic query on the compulsory death benefit and top-up medical aid cover, they can contact the Pensions Office on pensionerqueries@eskom.co.za. This escalation will need to include a history of the query, previous correspondence and related documentation.

These extraordinary queries will then be forwarded to the Eskom Insurance department who will endeavour to resolve the query with the third party service provider.