News

EPPF’s Digital Transformation Journey

20 October, 2021

Dear Pensioner/Member,

The EPPF is introducing WhatsApp and USSD functionalities for EPPF members and pensioners with mobile devices. From Wednesday, 13 October 2021, the Fund is changing how it connects and services its members and pensioners with an omni-channel, self-service approach.

SERVICES AND SUPPORT AT YOUR FINGERTIPS

WhatsApp and USSD are widely used by companies from banking to information centres. The Fund intends to use these channels to provide services and support to all our members and pensioners. The platforms have been designed to simplify accessing information, interaction, and communication between the Fund and its pensioners.

 

How does it work?

Although WhatsApp was designed for mobile devices, it is compatible with desktop devices as well. Therefore, you can use it along with the other desktop applications for impactful customer support. Now our members and pensioners can contact us directly and receive instant responses via Whatsapp.

Simply add the EPPF as a contact on Whatsapp 072 741 7774 and follow the prompts. With a few simple steps, you are ready to start communicating via WhatsApp.   

Our members and pensioners are now able to have two-way communication using USSD, which is a convenient and cost-effective way to communicate in real-time. By dialling a simple shortcode, USSD allows the Fund to offer quick, simple, and interactive access to services from any mobile device. To get started, simply dial *120*1037# and follow the prompts. It is really that simple. 

We can encourage all members and pensioners to explore and experience the true convenience of going digital. For assistance with technical issues, please contact the EPPF Call Centre by emailing info@eppf.co.za or calling 0800 11 45 48.

Regards,

Eskom Pension and Provident Fund

Watch the space for more digital platforms coming up!

Previous articles

Filterable Table

Type something in the input field to search the table for first names, last names or emails:



NEWS
​EPPF Launches it's Revised B-BBEE Policy
EPPF's Affordable Housing Investment to Positively Impact SA's Development
Update: Unauthorised Debit Orders
Update: Former Eskom GCEO pension pay-out
Bonus and Pension Increase Announcement
Advice: Take a stand against fraud and protect yourself
Impact of Steinhoff International on the EPPF
High court ruling on former Eskom GCEO pension pay-out case
Eskom Pension and Provident Fund (EPPF) appoints first-ever female Chief Executive and Principal Officer
The EPPF Transformation Breakfast
Bonus and Pension Increase Announcement 2018
Board announcement to stakeholders
THE POSITION OF THE FUND ON PRESCRIBED ASSETS
Supreme Court of Appeal ruling on former Eskom GCEO pension pay-out case
Trustee Elections 2019/20
EPPF calls for asset owners to promote transformation at the third EPPF Transformation Breakfast
Repayment of Benefits by Former Eskom GCEO
Appointment of Ms Linda Mateza as EPPF Chief Executive and Principal Officer
RESPONSIBLE INVESTING BY PENSION FUNDS: THE ABC OF ESG
EPPF hosts PEWIN breakfast roundtable
Introduction to Default Regulations
Employee Profile: meet Tetelo Mabona
Introduction to default regulations
2019 PENSIONER INCREASE AND BONUS
Former Eskom GCEO pension pay-out update
Trustee Elections : Voting phase
EPPF Member/Pensioner Update - Message from the Chairman
Media report on EPPF administration
EPPF Member Update - Message from the Chairman
RESPONSE TO MEDIA ARTICLE ON EPPF’S INVESTMENT IN MPANDE PROPERTY FUND
EPPF COVID-19 (CORONAVIRUS) MEMBER UPDATE
EPPF COVID19 (CORONAVIRUS) MEMBER UPDATE
UPDATE: EPPF OPERATIONS DURING THE 21 DAY NATIONAL LOCKDOWN AS A RESULT OF COVID-19
Provisional Trustee Election Results
IMPACT OF CORONAVIRUS (COVID-19) AND THE RATINGS DOWNGRADE ON THE EPPF INVESTMENT PORTFOLIO
Trustee Elections 2019/20 results announcement
EPPF and Global ASP matter
EPPF changes to new pension administration system
Announcement - Eskom Employee Benefits department
Announcement: COVID-19 relief special bonus for EPPF pensioners
NEW EPPF BOARD APPOINTMENTS
UPDATE – BUSINESS MAVERICK REPORTING ON EPPF SANCTIONED BY PRESS COUNCIL
Member Update: EPPF's digital transformation journey
MEMBER UPDATE: NOVEMBER 2020
2021 Pensioner increase and bonus
2020 Integrated Report
EPPF Chief Executive and Principal Officer to step down
Member Update: Business Maverick reporting
EPPF appoints new Chief Executive and Principal Officer
Member Regulatory Update
MEMBER UPDATE – APRIL 2021
EPPF INVESTMENT PERFORMANCE UPDATE (Q1, 2021)
EPPF Message from the Chief Executive and Principal Officer
1,2 Testing
Scam alert warning
2021 Tax Certificate re-issue
EPPF Operations - impact of protests
Update: Impact of recent social unrest
Withdrawal of retirement savings by active members
Amended Fund Rules
THE ENHANCED EPPF MOBILE APP FINALLY HERE!
Congratulations to all our winners
The Minimum Individual Reserve (MIR) explained
The EPPF partners with Equites Property Fund in logistics deal
EPPF’s Digital Transformation Journey
2022 Pensioner increase and bonus
Message from the Chief Executive
Member Update - October 2021
Pensioner Talk - September 2016
EPPF Member Guide
Pensioner Talk - April 2016
Pensioner Talk - July 2015
Pensioner Talk - October 2014
Pensioner Talk - October 2013
Pensioner Talk - May 2013
Pensioner Talk - December 2012
Pensioner Talk - July 2012
Pensioner Talk - March 2012
Pensioner Talk - October 2011
Pensioner Talk - April 2011
Pensioner Talk - December 2010
Pensioner Talk - July 2009
Pensioner Talk - April 2009
Power Talk - September 2016
Power Talk - April 2016
Power Talk - July 2015
Power Talk - October 2014
Power Talk - June 2013
Power Talk - August 2012
Power Talk - March 2012
Power Talk - October 2011
Power Talk - April 2011
Power Talk - December 2010
Power Talk - May 2010
Power Talk - March 2009
Power Talk - January 2009
Pensioner Talk March 2017
Pensioner Talk November 2017
Power Talk October 2017
Power Talk March 2018
Pensioner Talk 1st Issue 2018
Power Talk 2nd Issue 2018
Pensioner Talk - 2nd Issue 2018
Power Talk 3rd Issue 2019
August Pensioner Talk 2019
September Power Talk 2019
December Pensioner Talk 2019 (Festive Edition)
December Power Talk 2019
Power Talk May 2020
Pensioner Talk May 2020
Pensioner Talk July/August 2020
Power Talk July/August 2020
Pensioner Talk - November/December 2020
Power Talk - November/December 2020
Pensioner Talk June 2021
Power Talk - June/July 2021
Pensioner Talk November 2021
Power Talk October - November 2021
What is the difference between a defined benefit and a defined contribution fund?
Can I borrow money against my pension benefit for a loan or my bond?
What happens if my queries are not getting resolved?
How is the Board of Trustees appointed?
How is a section 37C death benefit distribution determined?
In-service members FAQs
Deferred pensioners FAQs
Pensioners and beneficiaries FAQs
Retirement reform FAQs
uygyugugu kjhiu iji
Can I choose an investment portfolio that my funds can be invested in?
Does the EPPF have both Pension and Provident Fund?
Can you pay my withdrawal benefit to the Eskom Finance Company?
Governance
​EPPF Launches it's Revised B-BBEE Policy
EPPF's Affordable Housing Investment to Positively Impact SA's Development
Update: Unauthorised Debit Orders
Update: Former Eskom GCEO pension pay-out
Bonus and Pension Increase Announcement
Advice: Take a stand against fraud and protect yourself
Impact of Steinhoff International on the EPPF
High court ruling on former Eskom GCEO pension pay-out case
Eskom Pension and Provident Fund (EPPF) appoints first-ever female Chief Executive and Principal Officer
The EPPF Transformation Breakfast
Bonus and Pension Increase Announcement 2018
Board announcement to stakeholders
THE POSITION OF THE FUND ON PRESCRIBED ASSETS
Supreme Court of Appeal ruling on former Eskom GCEO pension pay-out case
Trustee Elections 2019/20
EPPF calls for asset owners to promote transformation at the third EPPF Transformation Breakfast
Repayment of Benefits by Former Eskom GCEO
Appointment of Ms Linda Mateza as EPPF Chief Executive and Principal Officer
RESPONSIBLE INVESTING BY PENSION FUNDS: THE ABC OF ESG
EPPF hosts PEWIN breakfast roundtable
Introduction to Default Regulations
Employee Profile: meet Tetelo Mabona
Introduction to default regulations
2019 PENSIONER INCREASE AND BONUS
Former Eskom GCEO pension pay-out update
Trustee Elections : Voting phase
EPPF Member/Pensioner Update - Message from the Chairman
Media report on EPPF administration
EPPF Member Update - Message from the Chairman
RESPONSE TO MEDIA ARTICLE ON EPPF’S INVESTMENT IN MPANDE PROPERTY FUND
EPPF COVID-19 (CORONAVIRUS) MEMBER UPDATE
EPPF COVID19 (CORONAVIRUS) MEMBER UPDATE
UPDATE: EPPF OPERATIONS DURING THE 21 DAY NATIONAL LOCKDOWN AS A RESULT OF COVID-19
Provisional Trustee Election Results
IMPACT OF CORONAVIRUS (COVID-19) AND THE RATINGS DOWNGRADE ON THE EPPF INVESTMENT PORTFOLIO
Trustee Elections 2019/20 results announcement
EPPF and Global ASP matter
EPPF changes to new pension administration system
Announcement - Eskom Employee Benefits department
Announcement: COVID-19 relief special bonus for EPPF pensioners
NEW EPPF BOARD APPOINTMENTS
UPDATE – BUSINESS MAVERICK REPORTING ON EPPF SANCTIONED BY PRESS COUNCIL
Member Update: EPPF's digital transformation journey
MEMBER UPDATE: NOVEMBER 2020
2021 Pensioner increase and bonus
2020 Integrated Report
EPPF Chief Executive and Principal Officer to step down
Member Update: Business Maverick reporting
EPPF appoints new Chief Executive and Principal Officer
Member Regulatory Update
MEMBER UPDATE – APRIL 2021
EPPF INVESTMENT PERFORMANCE UPDATE (Q1, 2021)
EPPF Message from the Chief Executive and Principal Officer
1,2 Testing
Scam alert warning
2021 Tax Certificate re-issue
EPPF Operations - impact of protests
Update: Impact of recent social unrest
Withdrawal of retirement savings by active members
Amended Fund Rules
THE ENHANCED EPPF MOBILE APP FINALLY HERE!
Congratulations to all our winners
The Minimum Individual Reserve (MIR) explained
The EPPF partners with Equites Property Fund in logistics deal
EPPF’s Digital Transformation Journey
2022 Pensioner increase and bonus
Message from the Chief Executive
Member Update - October 2021
Pensioner Talk - September 2016
EPPF Member Guide
Pensioner Talk - April 2016
Pensioner Talk - July 2015
Pensioner Talk - October 2014
Pensioner Talk - October 2013
Pensioner Talk - May 2013
Pensioner Talk - December 2012
Pensioner Talk - July 2012
Pensioner Talk - March 2012
Pensioner Talk - October 2011
Pensioner Talk - April 2011
Pensioner Talk - December 2010
Pensioner Talk - July 2009
Pensioner Talk - April 2009
Power Talk - September 2016
Power Talk - April 2016
Power Talk - July 2015
Power Talk - October 2014
Power Talk - June 2013
Power Talk - August 2012
Power Talk - March 2012
Power Talk - October 2011
Power Talk - April 2011
Power Talk - December 2010
Power Talk - May 2010
Power Talk - March 2009
Power Talk - January 2009
Pensioner Talk March 2017
Pensioner Talk November 2017
Power Talk October 2017
Power Talk March 2018
Pensioner Talk 1st Issue 2018
Power Talk 2nd Issue 2018
Pensioner Talk - 2nd Issue 2018
Power Talk 3rd Issue 2019
August Pensioner Talk 2019
September Power Talk 2019
December Pensioner Talk 2019 (Festive Edition)
December Power Talk 2019
Power Talk May 2020
Pensioner Talk May 2020
Pensioner Talk July/August 2020
Power Talk July/August 2020
Pensioner Talk - November/December 2020
Power Talk - November/December 2020
Pensioner Talk June 2021
Power Talk - June/July 2021
Pensioner Talk November 2021
Power Talk October - November 2021
What is the difference between a defined benefit and a defined contribution fund?
Can I borrow money against my pension benefit for a loan or my bond?
What happens if my queries are not getting resolved?
How is the Board of Trustees appointed?
How is a section 37C death benefit distribution determined?
In-service members FAQs
Deferred pensioners FAQs
Pensioners and beneficiaries FAQs
Retirement reform FAQs
uygyugugu kjhiu iji
Can I choose an investment portfolio that my funds can be invested in?
Does the EPPF have both Pension and Provident Fund?
Can you pay my withdrawal benefit to the Eskom Finance Company?