Claims Processes

  1. Pre-Retirement Counselling – All members exiting the Fund are required to meet with a Retirement Fund Consultant (RFC) six months before their exit. The purpose of the counselling is to assist and provide you with information needed to make an informed decision when retiring. The RFC will also guide you as to what is required in the completion of the Retirement application form.
  2. Retirement application – The member with the help of Human Resources (HR) must complete the application form.
    • This application form is used to process the pension as per the member’s instruction.
    • If previously divorced, members are encouraged to submit their divorce documents to the Fund to prevent delays in processing as the divorce documents are to be reviewed by the Fund’s legal team.

  3. Documents – All documents requested on the application form must be provided to the Fund before the member’s exit where the quality assurance pertaining to the documents can be completed. These can be provided electronically.
  4. Uploading – The retirement application together with the documents are securely uploaded to EPPF’s system.
  5. Last Contribution – The EPPF will wait for the final confirmation and the last contribution. The contributions are received from the employer by the 7th of the month after your retirement and once allocated. Thereafter, the applicable interest rates are loaded at which time the claim processing commences.
  6. Calculation – The member’s final retirement calculation is done in accordance with the Fund rules.
  7. Tax – The retirement calculation is sent to SARS to confirm the tax deductible on the benefit.
  8. Cash lump sum – The member is paid the Nett cash lumpsum value if he/she has opted for that.
  9. Monthly Pension – The arrear monthly pension is loaded along with any deductions as indicated by the member. Thereafter, the pension will run monthly by means of the EPPF’s payroll system.
  10. Letter – The member is sent a welcome letter providing them with their monthly pension value and the tax certificate.
  11. Pensioner Card – The card is produced and posted to members which enables them to get discounts, this could be store or region specific.
Download Claim Process
  1. Counselling – All members exiting the Fund are required to meet with a Retirement Fund Consultant before their exit date for a Benefits Counselling session which is compulsory. This will provide them with the information they need to make an informed decision when retiring.
  2. Retirement application – The member must complete the application form. This application form is used to process the pension as per the member’s instruction.
  3. Documents – All documents requested on the application form must be provided to the Fund before the member’s retirement date. The documents that are required are as follows:
    • Deferred Benefit Pension Application Form 10
    • Certified ID copy of the member
    • Certified ID copy of spouse (if applicable)
    • Certified marriage certificate (if applicable)
    • Certified birth certificates of children
    • Final decree of divorce and settlement agreement (where applicable) if member had been previously divorced.
    • The member’s bank statement with bank stamp or confirmation letter from the bank (not older than 3 months)
    • Proof of tax details
    • Any form of proof that the member was a former Eskom employee (certificate of service, benefit statement older than 3 years, payslip etc).

  4. Uploading – The retirement application together with the documents are securely uploaded to the EPPF’s administration system.
  5. Calculation – The member’s final retirement calculation is done in accordance with the Fund rules.
  6. Tax – The lumpsum benefit calculation is sent to SARS to confirm the tax deductible.
  7. Cash Lumpsum – The member is paid the Nett cash lumpsum value after tax clearance.
  8. Monthly Pension – The arrear monthly pension is then processed after approval of the member’s benefit lump sum. Once the arrear monthly pension has been approved, it will be sent through to the payroll department for payment.
  9. Welcome letter – The member is sent a welcome letter providing them with their total fund credit value, lump sum benefits as per the member’s commutation option as well as their tax deduction (if applicable), monthly pension benefit and the tax certificate.
  10. Pensioner card – The card is produced and posted to members which enables them to get discounts, this could be store or region specific.
Download Claim Process
  1. Counselling – All members exiting the Fund are required to meet with a Retirement Fund Consultant upon their exit. This will provide them with the information they need to make an informed decision when withdrawing.
  2. Withdrawal Application – The member with the help of Human Resources or an RFC must complete the claim form. This claim form is used to process the withdrawal benefit as per the member’s instruction. If previously divorced members are encouraged to submit their divorce documents to the Fund to prevent delays should the divorce be legally binding on the Fund.
  3. Documents – All certified supporting documents requested on the application form must be provided to the Fund together with the claim form before the exit date.
  4. Uploading – The withdrawal claim form together with the supporting documents are securely uploaded to the EPPF’s administration system.
  5. Last Contribution – EPPF awaits the final confirmation and the last contribution from the Employer before starting the withdrawal process. The contributions are received by the employer by the 7th of the month after your exit date. The Earnings Yield Rate is also updated for the month. Thereafter the contributions are uploaded and the processing of the claim commences.
  6. Calculation – The member’s final withdrawal calculation is done in accordance with the Fund rules.
  7. Tax – The withdrawal benefit is sent to SARS to confirm the tax deductible.
  8. Cash Lump sum – The Nett cash lumpsum after the deduction of tax from the cash lumpsum is paid out. Members who elect to transfer/preserve their benefit have the payment made directly to the institution they selected.
  9. Letter – A payment letter detailing the lumpsum, tax and nett amount paid and the member’s IRP5 certificate is posted to confirm that the claim has been finalised.
Download Claim Process
  1. The Fund is notified of the death by the employer.
  2. The employer provides the Fund with the completed death application form. This form provides the details of the spouse and eligible children, if applicable.
  3. The employer provides the Fund with the relevant supporting documents as indicated on the application form along with any additional information as required from time-to-time.
  4. The Fund uploads the application form and supporting documents securely onto the EPPF’s administration system.
  5. The final pension value is calculated in accordance with the rules of the Fund.
  6. The lumpsum benefit is sent to SARS to confirm the tax deductible.
  7. The monthly pension values along with any deductions as indicated on the application are loaded.
  8. The arrear monthly pension is paid. Thereafter, the pension is run by means of the EPPF’s payroll system on a monthly basis.
  9. A payment letter is sent to the beneficiary(ies) providing them with the details of their monthly pension.
  10. A monthly payslip is provided to each recipient of a pension.
  11. The calculated death lump sum is referred to the Fund’s Social Workers to conduct the Section 37C of the Pension Fund ‘s Act dependency investigation.
  12. The Benefits Committee puts together a recommendation regarding the distribution of the lump sum Death Benefit for the
    Trustees to review and sign.

NB – the law allows this process to take up to 12 months to ensure that a proper investigation is done to identify beneficiaries.

Download Claim Process
  1. The Fund is notified of the death by a family member or via the monthly payroll which does an upload from the Department of Home Affairs.
  2. The applicant needs to complete a Death Application form. This form provides information that the Fund requires to load the spouse and/or eligible children.
  3. The applicant is to provide the Fund with the relevant supporting documents as indicated on the application.
  4. The Fund uploads the application form and documents securely onto the EPPF’s administration system.
  5. The final pension value is calculated in accordance with the rules of the Fund.
  6. The monthly pension values along with any deductions as indicated on the application is loaded.
  7. The arrear monthly pension is paid. Thereafter the pension is run by means of the EPPF’s payroll system on a monthly basis.
  8. A payment letter is sent to the beneficiary(ries) providing them with the details of their monthly pension.
  9. A payslip is provided to each recipient of a pension on a monthly basis.
Download Claim Process
  1. The Fund gets notified of the death by a family member.
  2. The applicant needs to complete a death application form and provide the deceased’s tax number.
  3. The Fund uploads the application form and documents are securely loaded onto the EPPF’s administration system.
  4. The member’s death lumpsum benefit is calculated and sent to SARS to confirm the tax deductible.
  5. Once the tax is finalised the calculated death lump sum is referred to the Fund Social workers to perform the Section 37 C of the Pension Fund’s Act dependency investigation.
  6. The Benefits Committee puts together a recommendation regarding the distribution of the lump sum death benefit for the Trustees to review and sign.

NB – the law allows this process to take place for about 12 months to ensure a proper investigation is done to identify beneficiaries.

Download Claim Process
  1. The Fund is notified of the divorce by the non-member spouse (applicant).
  2. The final divorce decree as granted by any court of law is sent to the Fund’s Legal team for their opinion on whether the divorce is legally binding on the Fund.
  3. Legal department advises on how the divorce benefits should be calculated as stipulated on the final divorce order.
  4. The Fund notifies the claimant of the outcome and sends the divorce application form (Form 3B) to the claimant for their completion.
  5. The non-member spouse to submit the divorce application form together with an original certified copy of ID, marriage certificate, proof of bank account details and proof of SARS tax reference number.
  6. The divorce application form together with the supporting documents are securely uploaded to the EPPF’s administration system.
  7. The non-member spouse record is created for processing of the divorcer claim.
  8. The non-member spouse divorce settlement calculation is done in accordance with the Fund rules.
  9. The tax directive is requested from SARS.
  10. Member is notified of the divorce claim and the impact on their pension benefit by email or telephone.
  11. The nett amount after tax deduction is paid to the claimant bank’s account. If the claimant opted for their benefit to be transferred to an external fund, payment is made directly to the Fund and provide the Fund with poof of payment.
  12. The non-member spouse payment letter and tax certificates is posted to the address provided.
Download Claim Process