0800 11 45 48| info@eppf.co.za
Isivuno House, EPPF Office Park,
24 Georgian Crescent East, Bryanston East
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Fraud and Ethics Hotline
The EPPF strives to provide excellent customer service as part of attaining its Formula for Success. If, for any reason, you are not satisfied with the service you receive, you may lodge a complaint in one of the following ways:
Should you wish to lodge your complaint, you may submit a written complaint and send it to the EPPF in one of the following fax number or email address: Once we have received your complaint, we will refer it to the relevant department for resolution.
Fax Number
0866 884 584
Email
complaints@eppf.co.za
Post
Send the complaint to
Eskom Pension and Provident Fund
Private Bag X50
Bryanston
2152
What happens after a complaint has been lodged?
Once you have submitted your complaint, you should receive acknowledgement of receipt within 48 hours. Your complaint will be referred to the relevant department for resolution. We will make contact with you during the course of resolving your complaint, should we require additional information. It is therefore important to provide all your contact details. In terms of the Pension Funds Act No. 24 of 1956, we are required to resolve your complaint within 30 days from the date of receipt, and we will endeavour to meet this timeline.
What happens if a complaint has not been addressed satisfactorily or timeously?
Should you feel that your complaint was not resolved to your satisfaction, or we failed to resolve your complaint within the predefined timelines, you may lodge a complaint with the Pension Funds Adjudicator. Click here to find the Pension Funds Adjudicator details.
The EPPF has a zero tolerance for fraud and corruption. Should you wish to report misconduct, fraud or crime, you may do so by contacting the Vuvuzela Hotline. The Vuvuzela Hotline is EPPF’s anonymous crime reporting hotline service which is administered by an independent entity.
What can be reported?
You can report any concerns about crime and/or fraud relating to:
How to contact the Vuvuzela hotline?
0800 212 320
www.thehotline.co.za
You can also Click here to go to our Resource Centre to view the Protected Disclosures Act.
0800 11 45 48| info@eppf.co.za
Isivuno House, EPPF Office Park,
24 Georgian Crescent East, Bryanston East
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