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Answer
  

  • Submit your change of details to us in writing by post, email, or via the website.
  • Please provide your unique number, the previous details and the new details to be updated.
  • We will send confirmation of the change of your details either by SMS or in writing.
  • Once received and all details are correct, the process of change should take place within 10 working days.
  • Click here to submit your change of details via the website or Click here to see our postal details.

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  • Log in to your profile to download the Beneficiary Nomination Form. Please make sure that you complete the Deferred Pensioner Beneficiary Nomination Form in detail. 
  • Submit the original signed form to us by post or hand deliver it to our head office in Bryanston Johannesburg. Alternatively you may deliver the documents at either of our two regional offices, Emalahleni Regional Office or the East London Regional Office.
  • We recommends that you send posted forms via registered post in order to enable tracking of the form.
  • You may contact our Call Centre to confirm receipt and capturing of your nomination form.
  • Click here to read why it is important to complete and /or update your Beneficiary Nomination Form for the Section 37C death benefit distribution. ​
  

  • We send your Deferred Pension Scheme statements annually between March and April by post and/or e-mail.
  • You may also register and login  to your profile on this website to access your annual and future statements from the website.
  • If you wish to begin to receive your statement and EPPF correspondence by email, Click here to download the Email Consent Form.
  • If you wish to receive a statement prior to 2014, please contact our Call Centre or Click here to submit your request online.​
  

  • You may retire from the Deferred Pension Scheme anytime from age 55 to 65 years.
  • Complete the Application for Deferred Benefit Pension Form. Click here to download the form.
  • The form must be completed in original ink and have an original bank stamp.
  • Please contact us if you require assistance to complete the form.
  

  • Your next of kin must contact us and complete a Death Benefit Form. Log in to your profile to access the form.
  • The original form must be sent back to us together with the  original certified death certificate; and original certified ID of the deceased's member, spouse's ID, marriage certificate ; and bank details (original bank statement) of qualifying beneficiaries and their original certified IDs and the original certified marriage certificate / proof of marriage for spouse.
  • Qualifying beneficiaries may receive a portion of a lump sum.
  • The death benefit is payable subject to the provision of Section 37C of the Pension Funds Act of 1956.
  • We have a period of 12 months in which to conduct the Section 37C investigations and for the Board of Trustees to conclude the determination on the distribution of your benefit to qualifying beneficiaries. ​​
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