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Answer
  

  • Advise us in writing and provide an original certified copy of your ID and an original bank statement showing your new banking details or a letter from the bank confirming your new banking details.
  • Change of details must reach us before the payroll closing date each month. Please refer to your pensioner calendar for payroll closing dates or click here.
  • If your change of banking details reaches us after the payroll closing date of that month, the change of details will be implemented in the following month. Therefore please keep your old bank account open until you begin to receive your pension in your new bank account.​
  

  • Advise us in writing of your change of personal details.
  • Please send a letter, fax, email or click here to submit your request in writing.
  • Register as a user on the EPPF website and update your personal details on your profile. If you are already registered login here.
  • If your change of details reaches us after the payroll closing date of that month, the change of details will be implemented in the following month​.​
  

  • Submit the original, certified form either by hand or by post.
  • Once the form reaches our offices, the reinstatement and payment process takes about two weeks from receipt of the form.
  • ​South African based pensioners no longer need to submit EOS forms every year but will be verified through the Department of Home Affairs. ​​
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