​​​​The EPPF strives to provide excellent customer service as part of attaining its Formula for Success. If for any reason you are not satisfied with the service you receive, you may lodge a complaint in one of the following ways:

Online

Should you wish to lodge your complaint online, click here. You will be required to complete an electronic Complaint Form. Once we have received your complaint we will refer it to the relevant department for resolution.
 

Fa​x or E-mail

You may submit a written complaint and send it to the EPPF in one of the following fax number or email address:
Fax number:                 0866 884 584
Email:                           complaints@eppf.co.za

 

Post

Send the complaint to:

Eskom Pension and Provident Fund 

Private Bag X50

Bryanston

2021


What happens after a complaint has been lodged?

Once you have submitted your complaint, you should receive acknowledgement of receipt within 24 hours. Your complaint will be referred to the relevant department for resolution. We will make contact with you during the course of resolving your complaint, should we require additional information. It is therefore important to provide all your contact details. In terms of the Pension Funds Act No. 24 of 1956, we are required to resolve your complaint within 30 days from the date of receipt and we will endeavour to meet this timeline.


What happens if a complaint has not been addressed satisfactorily or timeously?

Should you feel that your complaint was not resolved to your satisfaction, or we failed to resolve your complaint within the predefined timelines, you may lodge a complaint with the Pension Funds Adjudicator. Click here​ to find the Pension Funds Adjudicator details.​​